Refund policy
Return and Refund Policy
At mynuzzo.com, we want you to be completely satisfied with your purchase. In alignment with UK Consumer Contracts Regulations and the Consumer Rights Act 2015, we offer a transparent and straightforward return policy.
1. 30-Day Return Policy
You have the right to change your mind and cancel your purchase within 30 days from the day you, or a third party indicated by you, received the goods.
2. Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. Items that show signs of wear, damage, or alterations will not be eligible for a refund.
3. How to Initiate a Return
- Contact our customer support team at hello@mynuzzo.com to request a return authorization. Please provide your order number and the reason for the return.
- Our team will provide you with the correct return instructions and the dedicated return center address.
- Pack the item securely and ship it back using a tracked shipping service. Please note: Unless the item is defective or we sent the incorrect product, return shipping costs are the responsibility of the customer.
4. Refunds
Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 7 business days.
5. Damaged or Defective Items
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at hello@mynuzzo.com so we can evaluate the issue and make it right at no extra cost to you.