Return and Refund Policy

Last Updated: 12 August 2026

At mynuzzo.com, we want you to be completely satisfied with your purchase. In alignment with UK Consumer Contracts Regulations and the Consumer Rights Act 2015, we offer a transparent and straightforward return policy.

Important: Personalised and Made-to-Order Products

Personalised and made-to-order products cannot be returned or refunded if you change your mind. These items are created specifically according to the information you provide. However, this does not affect your statutory rights. If a personalised item arrives damaged, defective, incorrect or not as described, please contact us at hello@mynuzzo.com with your order number and photographs of the issue. We will assess the problem and, where appropriate, arrange a replacement or refund at no additional cost.

1. 30-Day Return Policy

For eligible non-personalised products, we offer a 30-day return period from the day you, or a third party indicated by you, received the goods. This 30-day return period does not apply to personalised or made-to-order products, as explained above.

2. Return Conditions

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. Items that show signs of wear, damage, or alterations will not be eligible for a refund.

3. How to Initiate a Return

Contact our customer support team at hello@mynuzzo.com to request a return authorization. Please provide your order number and the reason for the return.
Our team will provide you with the correct return instructions and the dedicated return center address.
Pack the item securely and ship it back using a tracked shipping service. Please note: Unless the item is defective or we sent the incorrect product, return shipping costs are the responsibility of the customer.

4. Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Exchanges

We offer exchanges for eligible non-personalised products only. The item must be unused, unworn, in its original condition and packaging, and the exchange must be requested within 30 days of delivery.

Personalised and made-to-order products cannot be exchanged if you change your mind. We replace personalised items only if they arrive damaged, defective, incorrect or not as described.

For exchange or replacement requests, contact us at hello@mynuzzo.com with your order number and, where applicable, photographs of the issue. This does not affect your statutory rights.

6. Damaged or Defective Items

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at hello@mynuzzo.com so we can evaluate the issue and make it right at no extra cost to you.

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